Complaints - G & B Finance

Complaints - G & B Finance

Complaints Procedure

If you have a complaint about our service, please contact us on 01872 225050. We will acknowledge your complaint within five working days. We aim to resolve complaints within two weeks and to provide a final response to all complaints within four weeks.

If your agreement is regulated under the Consumer Credit Act and if after making a complaint you are still unhappy and feel the matter has not been resolved to your satisfaction please contact the Financial Ombudsman Service.

Office 9, Darbari, Prow Park Business Village, Treloggan Ind. Est., Newquay TR7 2SX
Tel: 01872 225050
Email: Info@gandbfinance.co.uk

Complaints procedure

Company Registration number
G & B Finance Limited – 4276929
VAT number: 997 3398 44
G & B Finance Limited is authorised and regulated by the Financial Conduct Authority – FRN number 673080.
G & B Finance Ltd is a credit broker and a lender.
Where we operate as a credit broker, we do so by way of an exclusive arrangement with Eurolease (London) Ltd who are also a credit broker authorised and regulated by the Financial Conduct Authority – FRN 669042. Eurolease (London) Ltd operates with a restricted panel of lenders to find a potentially suitable arrangement for your consideration from whom they will be paid a commission. Different lenders pay different amounts depending on the commission model. Further details of the commission model, calculation and amount will be disclosed to you throughout the customer journey.

Please click here to view the Eurolease Initial Disclosure Document.